Friday, January 21, 2005
(The last?) UPDATE : The Great iPod Debacle
I got a chance to talk to the representative from Apple's corporate office a couple days ago. He wasn't very helpful, and it was kind of a shame. I informed him that the general manager of the Apple Store had contacted me and offered a $50 iTunes gift certificate, and that I thought that would help me feel a little better about things but I wanted to know what he could do from a more corporate standpoint. And he basically said the same things the store manager did, and didn't really offer anything else. I also mentioned to him the problems I've had with my laptop since the whole problem - see, my laptop hard drive has now completely crashed since I did all this adding and removing software to try and fix the old iPod and adding and removing iTunes and songs to try and fix it. I certainly can't PROVE that it's related, but it's one hell of a coincidence. He just sort of blew it off, saying that I could have used my iPod to back up the data on my hard drive. Ummm, right. That's a brilliant idea - back up files from my laptop to my iPod... except the old one DIDN'T WORK because it's hard drive died (so anything I would have backed up onto it would be lost anyway) and I don't think I trust iPods as storage devices now to ever try that in the future. What a crap answer. Oh well, I guess I'm just out all the songs I lost minus the $50 they gave me, and all the irreplaceable data on the laptop hard drive (although I'm hopeful I'll be able to get some of it off - I'll have to wait and see). Plus, of course, my time and trouble to make three trips out to the Apple Store. Oh well, I guess you live and learn, right?
Posted by Matt at 8:34 AM